Frequently Asked Questions
Camelback Mountain staffs over 250 of the most talented and inspiring, professionally trained, ski and snowboard instructors who are dedicated to sharing their passion of this energizing winter sport. You'll learn all the skills you need here at the ski area that you'll use on the slopes.
We miss you, and everyone here at Camelback Resort is looking forward to welcoming you back for incredible adventures in the Poconos fresh mountain air. Here are a few updates about what we’ve been up to during our closure and what we have in store for our reopening.
We have continued best in class cleanliness and safety practices in addition to requirements set by the CDC and local government. We continue to develop protocols to offer the ultimate safe, clean and fun environment. To learn more about our current cleanliness programs, click here.
PHYSICAL DISTANCING AND SAFETY
We have created the highest standards to ensure physical distancing. The beauty of Camelback Resort is the breadth of our campus – sprawling across 166 acres with plenty of open space, incredible outdoor activities and exciting adventures in the fresh mountain air. We have exclusive areas to accommodate private gatherings for you, your friends and your families.
Camelback Resort has been a part of the local community for over 50 years. We've seen good times and hard times. This is certainly one of the hardest, but we’re in this together! Camelback Cares is a program that [CamelbackResort.com/Cares] supports our local community, frontline workers and associates with resources and special rate plans.
The best news is we are officially taking reservations for summer. Our exact mid-June re-open date will be released soon as we are awaiting to receive direction from the local government. You can start dreaming about and reserving [Book Now] the perfect family getaway today. Imagine the warmth of the sun on your face and the fresh mountain air as you zoom down our mountain coaster, enjoy a hike with the family, zip down the 1,000’ zip lines and more.
We hope you and your loved ones are healthy and send warm thoughts to those who have been affected. Thank you for continued patience while we plan for our reopening. Please check back here for updates and announcements as we have them.
President & Managing Director of Camelback Resort
**Please note that our ski season has ended for the year. It was a great season, however we will not be re-opening for ski operations after the temporary resort closure ends. Thank you.
Lift Tickets, Snowtubing Tickets, Rentals and Lessons purchased from March 17 – April 1, 2020 will be issued full refund.
Aquatopia Day Passes purchased from March 18 – April 18, 2020 a full refund will be issued.
Due to the high volume of cancellations it may take up to 10-14 business days before you see the refund reflected in your account, this may also depend on your bank as well. Please take note that due to the volume of cancellations we ask for understanding and patience. We are working to process these as quickly as possible. Should you have any questions please reach out via email Feedback@camelbackresort.com
Outside food & beverage is not permitted in restaurant and concession seating areas. These areas are for mountain's Food and Beverage use only. Outside food and beverage, pizza parties or small group gatherings, are not permitted in these areas, unless authorized through the Camelback Lodge Group Sales office. There is no glass whatsoever allowed at the base of the mountain. We do allow sealed bottles of water and baby formula (as long as it’s not in a glass container).
Before You Come
Skiing and snowboarding can be a very physically demanding sports. If you are an athletic person that plays sports, chances are that you are in pretty good condition to ski or ride. Just remember to pace yourself. You do not have to push yourself to the limits. If you get tired, take a break and catch your breath, this way you can get your second wind and get out there again and again.
It's tempting to borrow equipment from friends or family, especially when the boots actually seem to fit your feet. But you're better off renting. Here's why: all of our beginner equipment is designed for beginners or women's specific. They're specifically engineered to turn more easily and are more forgiving than either upper level or budget equipment. Our rental staff will make sure that your boots will properly match your feet; if you need a half size up or down, we can accommodateyou. Your first time out should be enjoyable and productive. The beginner packages we offer at our ski resort include ski or snowboard rental equipment specifically matched to your size and stature. If any of the Camelback rental equipment doesn't fit or feel right, come back to the rental shops to exchange for equipment that fits and feels correct.
Surprisingly enough, even though you're outside in the winter, you will perspire! Layering is the key. You don't need to invest in specific clothing, but dressing appropriately in ski resort attire is important and may be done by selecting items from your existing wardrobe and wearing them in suitable combinations.
Insulated snow pants and a snug fitting base layer (long underwear) are highly recommended for your comfort. By the way, don't tuck your pants into your boots. Snow pants are designed to fit over the tops of your boots. The only things that go inside your boots are your feet and your socks. Good waterproof pants are invaluable!
A long-sleeved shirt (a turtle neck is a great idea) with a sweater and medium weight jacket offers a variety of options should the temperature change on the ski resort. On very cold days, a layer of long underwear worn on the upper body is a great insulator and may always be removed if conditions warrant. A winter jacket with armpit vents can be very effective at regulating body temperature.
Cover your head! Your body loses 80% of its heat through your head. A hat is essential! A warm wool or fleece hat is ideal. Don't sweat "hat hair"... you can fix it after the last run and before you head out for drinks and dinner. Helmets are not required to ski, but please seriously consider the pros and cons of wearing one.
Wear one pair of light to medium weight socks! Your boots are designed to keep you warm. Don't cut off circulation to your toes or start your feet sweating with heavy socks. You may want to bring an extra pair to swap out during the day to keep you comfortable.
Personal preference rules here. Generally, mittens are warmer but restrict dexterity. Glove liners (available in our shop) are a viable option for some. Boarders tend to prefer long, waterproof mittens. Hand warmers (also available in our shop) are single-use pouches that produce heat for several hours and are used inside gloves or mittens.
Leave the long woolen scarf your grandmother knit for you at home. You're much better off with a neck warmer, a non-allergenic fleece tube that slips over the head and keeps your neck toasty warm. This wonderful, inexpensive piece of apparel is actually long enough to be pulled up to cover your chin, mouth and nose.
Insulated long underwear or base layer is priceless. The best ones are made of high-tech synthetic materials, but inexpensive cotton-poly blends work fine as well.
Goggles protect your eyes from the sun and from the wind. Sunglasses are helpful, but don't block the wind. Tearing eyes and cold temperatures are not a fun mix. Sunscreen and lip balm are recommended.
Insulated long underwear is priceless. The best ones are made of high-tech synthetic materials, but inexpensive cotton-poly blends work fine as well.
Goggles protect your eyes from the sun and from the wind. Sunglasses are helpful, but don't block the wind. Tearing eyes and cold temperatures are not a fun mix. On nice days at the ski resort, headbands are less fuss than a hat. Sunscreen and lip balm are recommended.
Clothing that will absorb water. Stay away from the denim jeans and knit gloves. If these articles of clothing get wet they will not dry fast. Just remember Wet = Cold and Cold = No Fun.
Arrive early enough so you wont be rushed. On weekends and during prime (holiday) periods, plan to arrive at Camelback's main ticket plaza at least 90 minutes prior to your lesson start time. On (non-holiday) midweek days, we plan to arrive at the ticket plaza 60 minutes prior to your lesson start time. Remember... earlier is always better!
What To Expect When You Arrive
If you are bringing your own gear to our Pocono ski resort, make sure to transport them in the proper way, this will make your trip from the parking lot to the ski resorts' base area much easier:
Place the skis base-to-base, with the brakes locked together. If you're outdoors and have plenty of space, carry the skis on a shoulder, with the ski tips in your hand. Your other hand is free to carry your poles (and boots unless you've changed footwear at your car). When indoors or near other people, carry the skis upright, with the tips pointing up and your hand below the binding toe piece.
Boarders have the advantage of more comfortable boots. Tuck your board under one arm like a stack of books and you're on your way.
Ticket Sales/Guest Services:
This is the first place you will stop at the ski resort. Whether you bought tickets online or still need to purchase them, you will need to get your lift ticket here. Lift tickets allow you access to the lifts and the slopes. Expect to show it to the lift attendant every time you board a lift. Attach it to something easily visible, but not someplace right next to your face. Avoid attaching it to your jacket's principal zipper, as when the zipper is pulled up to your neck, the ticket may flap in your face on your way down the hill. Most ski jackets have a lift ticket loop somewhere on the front. A jacket pocket zipper is often a convenient attachment place. Make sure to attach it to something you'll wear all day... not on a glove or a hat. If you have questions or need assistance look for any of our ski resort staff in an orange jacket with the Camelback Mountain logo and they will be happy to assist you.
Restrooms are conveniently located in multiple areas around the ski resort. The closest restrooms to Ticket Sales/Guest Services Center are to the right in the breezeway by the Tune-Up Center.
After leaving ticket sales, you will proceed to one of our two state-of-the-art rental facilities, conveniently located adjacent to ticket sales. On weekends and holidays if you have purchased one Camelback's Learn To Ski or Snowboard Packages, you will be directed to our Discovery Center.
By pre-purchasing your rental equipment your equipment will be set-up and ready for you when you arrive. The fastest and most convenient way to get on snow, Online Rentals.
Both ski and snowboard boots are designed to hold your foot snugly to the surface of your skis or snowboard. Any movement of the foot within the boot translates into loss of control and lessens performance.
For the best fit, make sure you:
- Wear only one pair of socks.
- Pull up your pant gaiter and the cuff of your first layer.
- Do not tuck your first layer into your boots.
Ski Boots are engineered to fit snugly. The critical area is the heel, which needs to be held tightly into the "heel cup" of the boot. Slide your foot into the boot, making sure that the tongue is pulled forward and out of the way. Push downwards on the heel of the boot to properly set your heel into the cup. Latch the buckles to a comfortable tightness, starting at the bottom and working your way up. Buckles may be readjusted after all have been fastened. Pay particular attention to the buckles on top of the instep of the foot as they hold your heel in place. When you stand up, your toes should have just enough room to wiggle. Press into the front of the boot by bending your knees. If your heel lifts up and out of the heel cup, the boots are too big. Camelback staff can be found in most locations throughout the ski resort and will be happy to assist you.
Snowboard boots fit differently than ski boots. First you open the boot bladder wide and slide your foot into the boot. Use the pull loops to get the boot onto your foot. Slide the lace lock down while tightening the inner laces until the fit is snug but comfortable. Now tighten the outer laces as tight as possible. If done properly, your toes will almost be touching the end of the boot. Stand up, bend your knees and make sure your toes are snug, but not cramped. Make sure your heel is being grabbed by the boot bladder and not lifting. As always, if you have questions or need assistance, look for any of our staff in an orange jacket or Blue Jacket with the Camelback Mountain logo. They can be found all around the ski resort and will be happy to assist you.
Correct length is a correlation of your height, weight and ability level. Modern shaped skis and snowboards turn much more easily than those of just a few years ago.
Are You Goofy?:
Snowboarders have to decide on their stance on the board. Most people are right-foot dominant, meaning their right leg is their "balance" foot. In this case, the right foot goes in the back binding, facing the rider to the right on the board. This is known as a "regular" stance. Some people are left-foot dominant, and ride facing the left side of the board...this is known as "goofy" stance. Here's how to tell which foot is dominant before you even set foot on the ski resort. If you run and slide on a linoleum floor in your socks, whichever foot goes second is your balance foot. This is the foot that does most of the work by supporting the majority of your weight.
Most snowboarders choose to wear helmets for a variety of reasons. Because beginner boarders tend to fall backwards a lot, helmets should be strongly considered. Advanced boarders like to do tricks which greatly increases the level of risk in the sport. Beginner skiers; however, tend to ski at slow speeds, and falls are usually forward or to one side. We suggest that you consider helmet use and make an informed, educated decision.
Time For Your Lesson
You've made it to the snow! Now the fun begins. The instructors at our ski resort are trained to do one thing...teach. All of our instructors are trained to teach first-time lessons in a very specific, effective method. You'll start out by doing exercises to develop your balance and get you accustomed to the feeling of sliding, with a focus on teaching you to feel the ski or snowboards "edge." Edge control is what the game is all about. By going through these simple exercises, you will quickly learn how to do the two rudimentary actions needed to progress...stopping when and where you want, and turning when and where you want.
You shouldn't expect miracles your first time out. As we've said earlier, it takes three lessons for most people to reach the point where they can start to explore the mountain a little bit.
It's important that you pay attention to your instructor. While the exercises may seem a bit repetitive, they are important in the big picture. Not everyone learns at the same pace, mostly because some people are naturally more athletic than others. Those who enjoy summer activities like surfing, skating or skateboarding, will have a distinct edge over those who don't, but you can do it!
As a beginner, you should have reasonable expectations about your first day out at the ski resort. Hopefully, many of the things below will give you a better idea of what to expect. But there are some important basics to be prepared for:
- Pace yourself and set reasonable expectations, focus on fun.
- Learning something new is not always easy, but it will be rewarding and exciting when you succeed.
- Everyone learns at a different pace.
- Don't be afraid to ask your instructor questions, they are there to help you learn.
The good news is that, after the first day or two, most of these problems go away. Even on the first couple of days, you can still find a lot of space for enjoyment at the ski resort, but that depends on a host of other important details. How good or bad your first day is depends on attitude going into your lesson. If you think it's fun, it will be. So, HAVE FUN!
After Your Lesson/On Your Own
Moderate sized Group Lessons offered at the ski resort are appropriate for all ability levels and focus to hone and polish your skills (every lesson grouped by age and skill set.)
Private Lessons offer one-on-one attention that produces fast, fun results and focuses on what you want to learn.
Serious about making this a life-long sport at your pace? Give our Triple Ticket Max a look!
For more information on getting your kids into a lesson check out our Kids Lesson Options.
The important thing to remember is not to overdo it. We don't recommend a trip to the top of the mountain after your first visit...you probably won't be ready for it. Spend some time on our ski resort’s learning trails practicing the exercises you learned in your lesson. Save the trip to the top for another day, when you're more prepared.
Ski resorts across the country use a universal trail rating system. It's your responsibility to stay on terrain that you can handle, and avoid terrain that you cannot handle. The rating system utilizes four shapes to designate trail difficulty:
Orange Circle: Learn Right.
Green Circle: Beginner
Blue Square: More Difficult.
Black Diamond: Most Difficult.
Double Diamond: Extremely Difficult.
- Always stay in control and be able to stop or avoid other people or objects.
- People ahead of you have the right of way. It is your responsibility to avoid them.
- You must not stop where you obstruct a trail or are not visible from above.
- Whenever starting downhill or merging into a trail, look uphill and yield to others.
- Always use devices to help prevent runaway equipment.
- Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
- Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.
At each and every ski resort, this Skier Responsibility Code is taken very seriously. Any failure to ski responsibly, and to use good judgment and common sense, can result in the revocation of skiing privileges. There typically isn't much tolerance for those who disobey the rules. Be aware, that in many cases, state law becomes involved in flagrant violation of boundary restrictions and unreported collisions.
Most importantly, if everyone follows the Responsibility Code and adheres to these basic safety tips, a good and safe time can be had by everyone on the slopes.